Who we are

Our website address is: https://promo.albertoutboard.com. for all our Promotional Goods

Albertoutboard respect the privacy of every individual who visits our website, responds to our advertisements or sends us e-mail communications. This Privacy Statement outlines the information we will collect and how we will use that information. We do not collect any personal information about you (such as your name, address, telephone number, or email address) unless you provide it to us voluntarily.

Albertoutboard will never sell or distribute your personal information to any third party except when necessary to complete the processing of your order (shipping carrier, warranty registration, etc…). We receive and store information you provide through our website or give us in any other way and you can choose not to provide certain information.

Security

Our secure online ordering form utilizes a Secure Socket Layer (SSL) protocol to provide “secure sessions” for our users. Through the “secure session,” information that you input into a albertoutboard.com secure order form will be sent and will arrive privately and unaltered. This security prohibits other companies and web users from being able to access your information. We value your privacy and strive to make this site as secure as possible for all of our customers. If you do not wish to use our secure online ordering form you can always complete your order by phone or Email.

Return Policy

The item must be uninstalled, unused, in resalable condition, in original packaging, and complete with all tags and manuals. Make sure to follow all the directions in the Return Process outlined above. Returns must be completed within 30 days of receipt of the order. After 30 days the manufacturer of the product(s) will need to be contacted for a warranty claim. If you need assistance finding the manufacturer’s number please contact us. If you do not meet the guidelines of our return policy, please call us and we will evaluate the situation and make a decision. We will do everything we can to make sure that you are satisfied with your purchase.

Return Process

Call us at +1 (614) 835 7104 and have your order number ready.
We will review your request and if you meet the required conditions, we will email you a prepaid UPS return label for you to print.
Carefully package the item, taking care to include all of its tags, bags, and manuals. Please be sure not to write on or damage the manufacturer’s packaging material, as this can make an item not returnable.
Please be sure to use the return label we have provided to you. Ship your package in it’s original box.
Once we receive your package, we will inspect your returned items to ensure they meet the guidelines. If the item and packaging are in resalable condition, we will process your refund back to the original payment method.

Refunds

Refunds will be issued back to the original method of payment.
Please allow seven to ten (7-10) business days for refunds to be processed following receipt of your return.
Please call 614-835-7104 with any questions regarding the status of your return. Be sure to have your order number ready.

Damaged Shipments.

Damaged packages are the responsibility of the delivering carrier. If you receive a damaged package, save the box and all packaging material and call us within 48 hours of receiving the shipment.